Frequently Asked Questions (FAQ)

What payment methods do you accept?

• Visa
• Mastercard
  
• Maestro
• American Express 
• Apple Pay
• Google Pay

Do you offer free shipping?

Yes, we offer free shipping within the United Kingdom! 

What is your return policy?

Our return policy is valid for 30 days. You have 30 days to return your product(s) after you've received it.

When will I get paid after returning my product?

Once we receive your returned and approved the return, you will get refunded within 10 businessdays.

How can I track my order?

We will e-mail you a tracking code. You can track your order using our Track Order page.

Do you ship internationally?

No, we only ship our products to the United Kingdom for the time being.

How long will it take to receive my order?

We take 1-3 business days (Monday to Friday) to prepare your order. Your order will arrive within 3-5 business days (Monday to Friday) once dispatched. 

If you have any questions, comments or suggestions, please feel free to contact us

Customer service hours:
Monday to Frinday: 09:00 to 17:00 GMT

We aim reply to your e-mail within 24 hours on business days.